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Glover Custom Guitars

GDPR Compliance, Privacy Policy & Terms of Service

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"Glover Custom Guitars" is a trading style of GloverCTL Limited (Company No. 15174007). For the purposes of data protection legislation, GloverCTL Limited is the Data Controller."

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1. Overview & Data Controller

Data Controller: GloverCTL Limited

Contact Email: info@glovercustomguitars.com

Business Scope: Bespoke electric guitar builds, hand-wound pickups, guitar technician & novel manufacture/component supply.

GloverCTL Limited is committed to protecting your personal privacy and maintaining full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This document outlines how personal information is collected, processed, stored, and protected, alongside the terms governing custom orders and services.

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2. Personal Information We Collect

When you inquire about or purchase a custom instrument, pickup, jig, or service, we collect only the information necessary to fulfill your request:

  • Identity & Contact Data: Your full name, email address, telephone number, and delivery/billing address.

  • Technical & Order Specifications: Custom build specifications, pickup winding preferences, body/neck timber selections, hardware choices, and custom jig requirements.

  • Financial Data: Transaction history, invoicing records, and deposit details. (Note: Payments are by direct bank transfer. There is no processing via third-party payment platforms; full payment card numbers are never stored on our systems).

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3. How Your Information Is Used

Your personal data is used strictly for legitimate business and operational purposes:

  • Communicating with you regarding services you engage with GloverCTL Limited on.

  • Fulfilling custom orders, shipping, and providing invoicing.

  • Maintaining statutory accounting and tax records as required by UK law.

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4. Data Storage, Security & Confidentiality

We treat your information with complete privacy and confidentiality:

  • No Commercial Exploitation: Your personal information is never sold, rented, leased, or traded to third parties or marketing lists.

  • No AI Training or Public Exploitation: Communications, order specs, and customer records are kept strictly confidential and are not shared with external AI training platforms or third-party reviewers.

  • Third-Party Service Providers: Data is shared only with essential service providers necessary to complete your order (e.g., postal/courier services for shipping and secure payment processors for invoicing).

  • Retention: Customer records are retained only for as long as necessary to support warranties, ongoing service history, or statutory tax obligations.

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5. Terms & Conditions: Custom Builds & Orders

  • Deposits & Commencement: Custom guitar builds, bespoke pickup orders, and custom jig fabrication begin upon agreement of specifications and receipt of the agreed deposit.

  • Cost Structure: Pricing is calculated transparently based on labour and materials. Clear cost breakdowns are provided prior to starting work.

  • Timelines & Lead Times: Estimated completion times (e.g., ~50+ hours of craft time / ~3 months lead time) are provided in good faith. Because custom lutherie requires meticulous finishing and curing, lead times are non-binding estimates. Clients are kept regularly updated on progress.

  • Cancellations & Deposits: Due to the bespoke nature of custom instrument builds and custom-wound pickups, deposits become non-refundable once raw materials, specialized timbers, or hardware have been purchased or work has commenced.

  • Ownership & Delivery: Completed items remain the property of Glover Custom Guitars until full final balance payment has cleared. Shipping and transit insurance options are arranged and agreed upon prior to dispatch.

  • Changes: If a change is material or cost is dictated by an aspect of the process or customer request, that shall be agreed in advance with clear information on any change to cost, material or timeline

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6. Warranty & Client Responsibilities

  • Workmanship Guarantee: Glover Custom Guitars warrants that custom instruments, pickups, and jigs are free from defects in materials and craftsmanship at the time of delivery.

  • Exclusions: Warranty does not cover standard wear and tear (e.g., fret wear, finish aging), damage resulting from improper storage/humidity extremes, accidental damage, or unauthorized modifications made by third parties.

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7. Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

  • Request a copy of the personal data held about you.

  • Request correction of any inaccurate or incomplete personal information.

  • Request deletion of your personal data where statutory retention obligations no longer apply.

To exercise any of these rights or ask questions regarding your data, please contact Anthony Glover directly via email - info@glovercustomguitars.com

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